Last updated: 15 July 2026

This Privacy Policy explains how Arctic Improvements Ltd collects, uses, stores and protects personal information obtained through SolarPanelsScotland.co.uk.

Solar Panel Scotland is a trading name of Arctic Improvements Ltd. SolarPanelsScotland.co.uk is a solar enquiry website used exclusively by Arctic Improvements Ltd.

For the purposes of applicable UK data protection law, Arctic Improvements Ltd is the organisation responsible for the personal information collected through this website.

1. Who We Are

Company: Arctic Improvements Ltd
Trading name: Solar Panel Scotland
Registered in Scotland: SC729603
Head office: Unit 18, Anniesland Industrial Estate, Glasgow, G13 1EU, United Kingdom
Website: SolarPanelsScotland.co.uk

SolarPanelsScotland.co.uk is not a comparison website. Enquiries submitted through this website are sent directly to Arctic Improvements Ltd and are not sold, auctioned or distributed to multiple solar installers.

2. Information We May Collect

When you use this website or submit an enquiry, we may collect information including:

  • Your name
  • Your telephone number
  • Your email address
  • Your postcode or property location
  • Your property type
  • Information about your roof and property
  • Your approximate electricity usage or energy costs
  • Whether you are interested in solar panels, battery storage or both
  • Your preferred contact method
  • Your intended installation timeframe
  • Any information you enter into a message or enquiry field
  • Records of communications with you
  • Information collected during a property survey or quotation process

We may also collect technical information automatically, including:

  • Your IP address
  • Browser and device type
  • Operating system
  • Pages visited
  • Date and time of visits
  • Referral source
  • Advertising campaign information
  • Cookie and consent preferences
  • Website interaction and form-completion information

3. How We Use Your Information

We may use your information to:

  • Respond to your enquiry
  • Contact you about solar panels or battery storage
  • Check whether your property is within the areas we cover
  • Prepare an initial guide price or suitability assessment
  • Arrange a property survey or appointment
  • Prepare a quotation or system recommendation
  • Provide requested products or services
  • Manage customer service and aftercare
  • Maintain records of enquiries, quotations and installations
  • Improve the website and enquiry process
  • Measure the effectiveness of our advertising
  • Detect misuse, fraud or security incidents
  • Meet our legal, regulatory and contractual obligations
  • Establish, exercise or defend legal claims

4. Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful reason for processing personal information.

Depending on the circumstances, we may rely on:

Consent

We may rely on your consent for certain optional cookies, advertising technologies or marketing communications. You can withdraw your consent at any time.

Steps Before Entering a Contract

When you request a guide price, survey, quotation or further information, we may process your information to take steps at your request before entering into a contract.

Performance of a Contract

If you become a customer, we may process your information where necessary to provide the agreed products and services.

Legitimate Interests

We may process information where it is reasonably necessary for our legitimate business interests, including responding to enquiries, maintaining records, improving our services, securing our website and measuring business performance.

We will consider your rights and interests before relying on legitimate interests.

Legal Obligation

We may process or retain information where required by law, regulation, taxation, accounting or consumer-protection requirements.

5. What Happens When You Submit an Enquiry

When you submit a form on SolarPanelsScotland.co.uk, your enquiry is sent directly to Arctic Improvements Ltd.

A member of the Arctic Improvements Ltd team may contact you by telephone, text message, email or another method you selected in order to:

  • Discuss your enquiry
  • Confirm property details
  • Provide an initial estimate
  • Arrange a survey or appointment
  • Prepare or explain a quotation

Submitting an enquiry does not require you to purchase a solar system.

Your enquiry is not sold or auctioned to multiple solar installation companies.

6. Sharing Your Information

We do not sell your personal information.

We may share limited information with trusted organisations that help us operate the website or provide our services. These may include:

  • Website hosting and maintenance providers
  • Customer relationship management systems
  • Email, telephone and communications providers
  • Surveyors, installers or contractors working on behalf of Arctic Improvements Ltd
  • Payment, finance or deposit-protection providers where relevant
  • Product manufacturers and warranty providers
  • Professional advisers, insurers and accountants
  • Analytics, advertising and fraud-prevention providers
  • Regulators, accreditation bodies, courts, law-enforcement agencies or public authorities where legally required

These organisations may only use the information for the relevant service, legal obligation or agreed purpose.

We do not distribute your enquiry to multiple unrelated solar installers.

7. Advertising and Analytics

We may use services such as Google Analytics, Google Ads, Google Tag Manager and Meta advertising technologies to understand how visitors use the website and to measure advertising performance.

Depending on your cookie choices, these services may collect information about your device, browser, website activity and interactions with our adverts.

Where required, non-essential analytics and advertising technologies should not be activated until you have provided consent through the website’s cookie controls.

You can review or change your cookie choices using the cookie settings option provided on the website.

8. Telephone Calls, Text Messages and Emails

If you provide your telephone number or email address as part of an enquiry, Arctic Improvements Ltd may use those details to respond to that enquiry.

Calls may be recorded or monitored where this is necessary for training, quality assurance, dispute resolution or regulatory purposes. Where call recording is used, callers should be informed appropriately.

We may send service-related communications about appointments, surveys, quotations, installations or aftercare.

We will only send unrelated electronic marketing where permitted by law. You can ask us to stop sending marketing communications at any time.

9. Cookies

This website uses cookies and similar technologies.

Some cookies are necessary for the website and forms to operate. Other cookies may be used for analytics, advertising, measuring conversions and remembering your choices.

Further details are available in our Cookie Policy.

10. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, regulatory or contractual requirements.

Enquiry information may be retained for a reasonable period so we can respond to follow-up questions, maintain business records, analyse enquiry outcomes and deal with complaints or legal claims.

Customer and contractual records may need to be retained for longer periods because of taxation, warranty, guarantee, insurance and legal obligations.

When information is no longer required, it will be securely deleted, anonymised or otherwise disposed of.

11. Information Security

We use reasonable technical and organisational measures intended to protect personal information against:

  • Unauthorised access
  • Accidental loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. International Data Transfers

Some website, analytics, advertising or communications providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure an appropriate lawful transfer mechanism and relevant safeguards are in place.

13. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

  • Request access to your personal information
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete your information
  • Ask us to restrict how information is used
  • Object to certain processing
  • Withdraw consent where processing is based on consent
  • Request the transfer of information in a suitable format
  • Complain to the UK Information Commissioner’s Office

These rights are not absolute and may be subject to legal exemptions.

We may need to confirm your identity before processing a request.

14. Complaints

Please contact Arctic Improvements Ltd first if you have a concern about how your personal information has been handled.

You also have the right to raise a concern with the UK Information Commissioner’s Office.

15. Children’s Information

This website and its solar enquiry service are intended for adults and homeowners.

We do not knowingly collect personal information from children. Please contact us if you believe a child has submitted personal information through the website.

16. Links to Other Websites

This website may contain links to websites operated by other organisations.

We are not responsible for the content, security or privacy practices of external websites. You should review the privacy information provided by the relevant organisation before submitting personal information.

17. Changes to This Policy

We may update this Privacy Policy to reflect changes to the website, our services, legal requirements or the technologies we use.

The latest version will be published on this page with an updated revision date.

18. Contacting Us

Questions about this Privacy Policy or requests concerning personal information should be sent to Arctic Improvements Ltd using the email address, telephone number or contact method displayed on SolarPanelsScotland.co.uk.

Please include enough information for us to identify your enquiry and respond appropriately.